Privacy Policy
We are staunchly committed to protecting and meticulously safeguarding the privacy, confidentiality, and security of personal information relating to our website visitors and service users. This commitment extends across all our operations, systems, and processes.
This policy applies where we are acting as a data controller with respect to the personal data of our website visitors and service users; in other words, where we determine the purposes and means of the processing of that personal data. In this role, we are responsible for maintaining comprehensive oversight of how your personal information is collected, used, and protected throughout our systems.
We may process usage data (“usage data”), which comprehensively includes browser type, operating system, page views, navigation patterns, timing of visits, device information, and interaction metrics. This information is collected through server logs, cookies, and analytics tools and may include time spent on pages, features accessed, and browsing patterns specific to real estate content exploration. The source of this data is our analytics software and server monitoring systems. We process this information for several important purposes, including improving website performance, enhancing user experience, analyzing content effectiveness, and optimizing site functionality, which enables us to deliver more relevant content, improve navigation, and enhance site security. The legal basis for this processing is our legitimate interests in monitoring and improving our website and services.
We may process account data (“account data”), which comprehensively includes name, email address, telephone number, postal address, account preferences, and communication settings. This information is collected through registration forms, account updates, and direct user input and may include newsletter preferences, saved property interests, and account security settings. The source of this data is your direct input during account creation and management. We process this information for account administration, service delivery, communication management, and security verification, which enables us to provide personalized services, maintain account security, and facilitate effective communication. The legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.
We may process profile data (“profile data”), which comprehensively includes biographical information, interests, preferences, saved properties, and interaction history. This information is collected through profile updates, saved searches, and website interactions and may include property preferences, saved listings, and interaction patterns. The source of this data is your direct input and website interaction history. We process this information for personalizing user experience, providing relevant content recommendations, facilitating property searches, and improving service delivery, which enables us to offer targeted content, streamline property discovery, and enhance user engagement. The legal basis for this processing is our legitimate interests in providing and improving our services.
Your Rights:
Right to Access: You have the right to request copies of your personal data that we hold. This includes the right to understand how we use your data and with whom we share it. This includes the ability to receive confirmation of data processing, obtain copies of stored data, and understand processing purposes. To exercise this right, you can submit a written request through our dedicated privacy portal or contact our data protection officer directly. We will respond within 30 days and may require government-issued identification, proof of address, and account verification to verify your identity.
Right to Rectification: You have the right to request that we correct any inaccurate personal data we hold about you, as well as the right to complete incomplete data. This includes the ability to update profile information, correct account details, and modify stored preferences. To exercise this right, you can access your account settings or submit a correction request through our support system. We will respond within 15 days and may require account credentials, specific data corrections requested, and supporting documentation to verify your identity.
Right to Erasure: You have the right to request the deletion of your personal data under certain circumstances. This right, also known as the ‘right to be forgotten,’ ensures your data is removed from our systems when there’s no compelling reason for continued processing. This includes the ability to delete account information, remove stored preferences, and eliminate browsing history. To exercise this right, you can submit an erasure request through our privacy center or contact our support team. We will respond within 30 days and may require written confirmation, account verification, and identity documentation to verify your identity.
Right to Restrict Processing: You have the right to request that we limit the processing of your personal data under certain circumstances, such as when you contest the accuracy of the data or object to processing. This includes the ability to pause data processing, limit data usage, and temporarily block sharing. To exercise this right, you can submit a restriction request through our privacy portal or contact our data protection team. We will respond within 15 days and may require written explanation, account verification, and proof of identity to verify your identity.
Right to Data Portability: You have the right to request that we transfer your personal data to another service provider in a commonly used, machine-readable format. This right applies to automated data processing based on consent or contract fulfillment. This includes the ability to export account data, transfer profile information, and move usage history. To exercise this right, you can initiate a data transfer request through our privacy center or contact our support team. We will respond within 30 days and may require service provider details, format preferences, and identity verification to verify your identity.Data Processing and Security Measures
Data Types and Processing
We process Service Data which includes account details, property preferences, search history, and saved listings. This processing involves automated collection, analysis, and storage, enabling us to provide personalized property recommendations and account management. For example, in the context of real estate, this includes matching property features with user preferences and tracking viewing history. The legal basis for this processing is legitimate business interests and contract fulfillment, specifically to provide our core real estate services and improve user experience.
We process Technical Data which includes IP addresses, browser information, device details, and access timestamps. This processing involves automated logging, analysis, and security monitoring, enabling us to ensure platform stability and security. For example, in the context of real estate, this includes monitoring property listing access patterns and preventing unauthorized automated scraping. The legal basis for this processing is legitimate interests, specifically maintaining service security and preventing fraud.
We process Communication Data which includes email correspondence, chat logs, and inquiry details. This processing involves storage, analysis, and response management, enabling us to provide efficient customer service and maintain communication records. For example, in the context of real estate, this includes property inquiries and viewing appointment communications. The legal basis for this processing is contract fulfillment and legitimate interests, specifically managing client relationships and improving service quality.
We process Transaction Data which includes property interest records, viewing histories, and interaction logs. This processing involves secure storage, analysis, and reporting, enabling us to manage property transactions and client relationships effectively. For example, in the context of real estate, this includes tracking property viewing schedules and maintaining offer histories. The legal basis for this processing is contract fulfillment and legal obligations, specifically maintaining required real estate transaction records.
We process Preference Data which includes saved searches, favorite properties, and notification settings. This processing involves analysis, storage, and preference management, enabling us to provide personalized services and recommendations. For example, in the context of real estate, this includes matching new listings with saved search criteria. The legal basis for this processing is consent and legitimate interests, specifically providing personalized property recommendations.
Security Implementation
Our comprehensive encryption protocols ensure end-to-end protection of your data, incorporating industry-standard algorithms and regular security updates to maintain data integrity. This includes regular security assessments and penetration testing by qualified professionals.
We implement multi-layered security infrastructure, including advanced firewalls and intrusion detection systems that continuously monitor for and prevent unauthorized access attempts. This infrastructure undergoes regular updates and enhancements.
Access to personal data is strictly controlled through role-based permissions, multi-factor authentication, and detailed access logs. We maintain comprehensive audit trails of all data access and modifications.
Our continuous monitoring systems provide real-time threat detection and automated response protocols, ensuring immediate action against potential security threats.
We maintain comprehensive backup procedures with encrypted offsite storage and regular recovery testing, ensuring data availability and integrity.
All staff undergo regular security awareness training and must comply with detailed data protection protocols, including specific training for handling sensitive data.
International Data Transfers
We may transfer your personal data to countries outside your jurisdiction. These transfers are protected by appropriate safeguards, including Standard Contractual Clauses, Privacy Shield certification, and Binding Corporate Rules. Each international transfer is conducted under strict protocols that ensure:
– Adequate data protection standards
– Compliant processing procedures
– Enforceable data subject rights
– Effective legal remedies
International transfers are protected by GDPR standards, ISO 27001 certification, and local data protection regulations, ensuring compliance with international privacy laws. We implement additional measures including:
– Regular compliance audits
– Data protection impact assessments
– Documented transfer mechanisms
– Continuous monitoring procedures
Regarding international transfers, you maintain specific rights including:
– Right to information about transfers
– Right to object to transfers
– Right to withdraw consent
– Right to data protection guarantees
Data Retention
We maintain specific retention periods for different data categories:
Account Information: Retained for 7 years after account closure to comply with legal requirements and handle potential disputes
Usage Data: Retained for 2 years to analyze usage patterns and improve services
Transaction Records: Retained for 10 years to comply with real estate transaction regulations
Communication History: Retained for 5 years to maintain service continuity and handle potential disputes
Technical Logs: Retained for 1 year for security monitoring and system optimization
These retention periods are determined by:
– Legal requirements
– Business purposes
– Technical necessities
– User preferences
Special circumstances affecting retention:
– Legal obligations
– Dispute resolution
– Security investigationsCookie Policy and Management
Essential cookies serve fundamental functions for basic website operations at hazelvalleyland.com. These cookies process authentication data, security tokens, and session information to enable core functionality. For example, in our real estate context, these cookies maintain secure property listing views and user authentication during virtual property tours. They specifically support user authentication, maintain security measures, ensure basic site operations, manage active sessions, and guarantee technical stability.
Functional cookies enhance your browsing experience by remembering your preferences on hazelvalleyland.com. These cookies process user settings to enable personalized features. In our real estate context, they remember preferred property search criteria and saved listings. They maintain language preferences, deliver region-specific content, enable user interface customization, optimize features, and preserve personalized settings.
Analytics cookies help us understand how visitors interact with hazelvalleyland.com. These cookies collect anonymous usage data to improve site functionality. For example, they track which property listings receive the most attention and how users navigate through virtual tours. They monitor page interactions, analyze navigation patterns, evaluate feature usage, measure session duration, and record user preferences.
Performance cookies assess and enhance website operation through technical monitoring. These cookies process performance metrics to ensure optimal site functionality. In our real estate environment, they ensure smooth virtual tour streaming and rapid property image loading. They monitor site speed, identify technical issues, optimize content delivery, analyze user experience, and track system performance.
Cookie Management
You can manage your cookie preferences through your browser settings, our cookie consent tool, privacy preferences center, and account settings. We respect your right to control your data and provide easy access to these management tools.
Compliance Measures
For EU residents, we maintain strict GDPR compliance through explicit consent mechanisms, data minimization practices, purpose limitation protocols, defined storage limitations, and complete processing transparency.
California residents are entitled to specific rights under CCPA, including the right to know about personal information collected, request data deletion, opt-out of data sales, receive non-discriminatory service, and access collected information.
For users under 13, we implement strict COPPA compliance measures including age verification requirements, parental consent procedures, limited data collection protocols, special protection measures, and comprehensive parental access rights.
Policy Updates and Contact Information
We regularly review and update our privacy practices. When changes occur, we notify users and obtain renewed consent where required. All modifications are clearly documented, and we maintain continuous compliance monitoring.
For privacy-related inquiries:
Primary Contact: [email protected]
Response Time: Within 48 hours
Verification Required: For data-related requests
Available Support: Privacy concerns, data requests, rights exercise
This policy was created specifically for hazelvalleyland.com and covers all associated services within the real estate industry.